How to Reach Us

Have a question?  We have several ways to contact First New York Federal Credit Union.

CALL CENTER

Give our Call Center a call at 518-393-1326 or toll free at 1-800-734-7375, and press 2 to speak
with a friendly and knowledgeable Member Service Specialist.

LIVE HELP

Click the Live Help button at the top of the page, and begin an online chat with a Member Service Specialist.
Live Help is available Monday through Friday from 8AM to 6PM and on Saturday from 9AM to 1PM.

SECURE E-MAIL

Send a secure e-mail to our Call Center by clicking on the  Send an E-mail button at the top of the page.

FAQs

Many common questions can also be answered in our FAQs (Frequently Asked Questions) section.
To access our FAQs click on the Search FAQs button at the top of the page.

Report a Lost or Stolen Visa Credit or Visa Check Card

To Report a Lost or Stolen Visa Credit Card or Visa Check Card

Supervisory Committee

You may contact the First New York Supervisory Committee to address any situations you feel were not handled to your satisfaction.

Please Note: This is NOT secure e-mail, do not send personal/financial information. Send e-mail to the First New York Federal Credit Union Supervisory Committee to supervisory.committee@firstnewyork.org

Our routing number 221379785