Our routing number 221379785
Have a question? We have several ways to connect with First New York.
Call (518) 393-1326 or toll free at 800-734-7375, and press 2 to speak with a Member Service Specialist.
Call (518) 393-1326 or toll free at 800-734-7375, and press 3 to speak with a Loan Expert.
Click the Live Chat button at the top of the page, and begin an online chat with a Member Service Specialist.
Live Chat is available Monday through Friday from 8 a.m. to 6 p.m. and on Saturday from 9 a.m. to 1 p.m.
Send a secure e-mail to our Call Center by clicking on the Contact Us button at the top of the page.
Many common questions can also be answered in our FAQs (Frequently Asked Questions) section. Click on the FAQs link at the bottom of the page.
Report a Lost or Stolen Visa Credit or Visa Check Card
Member satisfaction is important to us. If you have questions, concerns or compliments related to the service your have received, please contact Christy Smith, Vice President of Member Services, at (518) 393-1326 and press #1190 or email firstname.lastname@example.org.