Our routing number 221379785

Have a question?  We have several ways to connect with First New York.

Call Center

Call (518) 393-1326 or toll free at 800-734-7375, and press 2 to speak with a Member Service Specialist.

Loan Center

Call (518) 393-1326 or toll free at 800-734-7375, and press 3 to speak with a Loan Expert.

Live Chat

Click the Live Chat button at the top of the page, and begin an online chat with a Member Service Specialist.
Live Chat is available Monday through Friday from 8 a.m. to 6 p.m. and on Saturday from 9 a.m. to 1 p.m.

Secure E-mail

Send a secure e-mail to our Call Center by clicking on the Contact Us button at the top of the page.

FAQs

Many common questions can also be answered in our FAQs (Frequently Asked Questions) section. Click on the FAQs link at the bottom of the page.

Report a Lost or Stolen Visa Credit or Visa Check Card

To Report a Lost or Stolen Visa Credit Card or Visa Check Card

Member Satisfaction

Member satisfaction is important to us. If you have questions, concerns or compliments related to the service your have received, please contact Christy Smith, Vice President of Member Services, at (518) 393-1326 and press #1190 or email christy.smith@firstnewyork.org.