First New York
Online Services

Enhanced Login Security

New Enhanced Security Login Overview

Federal regulators require new login procedure.

To improve the online banking experience and security, we have enhanced the login security. The new login security uses temporary access codes instead of challenge questions. Temporary access codes help to protect against malware and keylogger attacks.

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What is different with the new online security?

When logging in from a computer that you have selected as private, the day-to-day login experience has not changed. However, the first time you log in after we have implemented the new enhanced security, you will be prompted to establish a method of receiving a temporary access code. You will only use the temporary access code in the event that you need to log in from a “public” computer.

When logging in from a "public" computer, the day-to-day login process will change. In the past, First New York members were required to answer three challenge questions to authenticate their login. These challenge questions have been replaced by a temporary access code process.

What is a temporary access code?

A temporary access code is a six digit number that is sent to you via automated voice call, text message, or e-mail. You can receive your access code by providing a phone number or e-mail address during the enhanced security setup. You will need a temporary access code each and every time you log in from a "public" computer. The temporary access code is valid for 15 minutes. If you do not use the code within 15 minutes, you may request a new code to be sent to you.

 

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