Website Privacy Policy

First New York FCU is committed to protecting the privacy of our members and visitors to our website. We place a high priority on the privacy of your personal financial information. With that in mind, and in accordance with the Federal Trade Commission's guidelines, we have instituted the following website privacy policy:

When You Visit Our Website

For site management purposes, we collect standard non-identifying information about visits to the website, such as date and time visited and Internet Provider (IP). This information is used to compile statistics about the effectiveness of our website. We do not collect any personal information, such as your name or address, during this process.
Specifically, we automatically collect and store only the following information when you visit our site:
The Internet domain (for example, "" if you use a private Internet access account, or "" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site.

  • The date and time you access our site.
  • The pages you visit and the result of the request, such as an image or query.
  • Other status codes and values resulting from the Web server responding to the request received: HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version.

This site uses 3rd party vendor remarketing tracking cookies, including the Google Adwords and Facebook tracking cookie. This means we will continue to show ads to you across the internet. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer.)  However, in the implementation of Enhanced Login Security - which is an added level of online security - we do use cookies to help identify you and the computer that you normally use.

When You Send Us E-mail or Complete On-line Forms

You choose whether or not to send us e-mail or complete on-line forms that we have provided for your convenience.

E-MAIL: If you send us an e-mail, you should know that e-mail is not secure against interception. Do not include sensitive information like your account number, charge card, or social security number, and if you prefer not to use one of our secure online complaint forms, contact us by postal mail or telephone.

ONLINE FORMS: We use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline.

When you communicate with us, we collect only the personal information that is necessary to conduct our business. All information you provided us through these forms is stored securely offline. We do not correlate the personal information that you send us with the information that we automatically gather (listed in Section 1), and we do not create or maintain personal profiles based on any personal information that you submit.

We do not authorize, without your consent, release of any personal information that you submit to any third-party, unless required to do so by law.

First OnLine Internet Branch

First OnLine is a separate entity. Our third party provider only receives information as permitted by law and is subject to contractual confidentiality provisions restricting any release and use of nonpublic personal information.

Mobile Verification Agreement (Text Alerts)

When logging in to First OnLine, you may receive a pop-up Mobile Verification Agreement. You must accept the Mobile Verification Agreement to continue to use Firs OnLine. By accepting the Mobile Verification Agreement, you authorize digital banking service to send you alerts by SMS text message.

After enrolling into text alerts, you can stop receiving these alerts by deselecting your email/text preferences within the Alerts feature.

Your subscribed alert(s) will be sent to the activated mobile phone number that you have provided. Receiving alerts is not a condition of purchase for the Digital Banking service. You agree that we may use Automatic Telephone Dialing Systems to send alerts. Message and data rates may apply.

Access to Personal Information

Because we do not gather or store personal information regarding who visits our site, we have no way for you to access the information that we do gather, nor do we authorize third-parties to access that information.

Security of the Information that We Do Gather

The information that we gather is stored on our Internet Provider's server. It is protected by redundant firewalls. Again, the sharing of this information is only as permitted by law and is subject to contractual confidentiality provisions that restrict the release and use of such information.


First New York FCU has a person on staff who helps us comply with the terms of this policy. Questions regarding this policy should be directed to and will be forwarded to our Compliance Officer. You may also reach us by calling 1-800-734-7375.


Our site contains links to other sites outside of our website. This privacy statement does not apply to those other sites. This privacy statement applies only to information stored at this First New York FCU website.

Third Party Links

First New York FCU provides links to websites that may be of interest to our members. Clicking on these links will take you outside of the First New York website. First New York FCU does not control and is not responsible for the content, availability, privacy or security policies practiced by these third-party websites.

Effective 5/8/2017